I bought a $150 water fountain and instead received a Christmas decoration box. Refuse to refund until the box is collected by their courier which I'm still waiting for 2 weeks later. Gotten nowhere with contacting to resolve as they are all marketplace sellers. My fountain obviously went elsewhere but because the drips box has my name and tracking number they insist it has been delivered despite sending photos of the wrong item. Will never, ever, but from them again.
Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?