Stay away from this website. I wish I had read the reviews before using. Having been promised a 100%cancellation refund it has taken me a month of going round in circles and finally getting another home owner to tell me how to tell my owner what to get some of my money back. It was not -all of it but I have had enough and cant be bothered to fight anymore. I would give zero if it was possible. Expect no back up from the company whatsoever