Unhappy C.

I've had an extremely disappointing experience with Basetao and would not recommend them. They inflated their shipping cost after I had gone through the shipping rehearsal. I asked for photos of measurements and received pictures of the scale plus dimensions. The scale was much less than the original quoted weight that I paid, but I assumed they were going by volumetric weight so I green lighted the shipment.

When I received the package I recorded the unboxing including taking measurements of the box. They were off by inches on one side so I sent pictures along with a screenshot of the basetao agent's measurements for the added charges. I also posted in the Basetao Discord server. Since then I have been gaslighted like I could never have imagined.

The mods and basetao customer service email claimed that I can't measure correctly. I was also told that a tape measure is not accurate and that a metal ruler should be used. The basetao mod also kept deleting the conversation on Discord even though it was in the general chat. Especially after other members jumped in with stories of other issues. There are many many incidences of inflated shipping with basetao auto responding that we're not measuring correctly or that packages "get squeezed" during shipping. There are incidences of bags getting cut or damaged and basetao not honoring their insurance policy.

There's clearly a lot of censorship and no accountability with this company so I would recommend looking at more trustworthy companies.