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I have been a great customer to Splash Wines. One of my all time Fav's. But when I ordered the wrong case and wanted assistance, they were not willing to assist and I got stuck with it. They would not credit me even a penny off of the one I had to keep nor a discount on buying a new one. NOTHING. I have bought cases and cases from them. I will be moving on to one of their competitors who has just as good of wine and packages.
Tip for consumers:
There are no refunds, no exchanges and no credits nor discounts
Products used:
Wine
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Buyer beware! I ordered a special Pinot Noir box, which was supposed to include four "Captains...
I have bought wine from Splash wines (or whatever they are calling themselves at the moment)...
We appreciate you taking the time to review Val. I am so sorry for the frustrating experience, I know it isn't fun when you order the wrong case. It is difficult for us to provide compensation in these scenarios while continuing to stay viable. But like Ashley mentioned when you spoke to her, we will always stand behind our satisfaction guarantee when it comes to the wine itself. So if you don't enjoy any of the bottles from your case - please do reach back out and we'll cover you accordingly. And we do hope for the opportunity to serve you again despite the frustration here! -Parker Imeson, Chief Operating Officer