Val L.

My 17-year old daughter made the mistake of ordering an outfit + yoga mat. Did not realize it was in US funds. She also did not know she had involuntarily signed up for some VIP club that was debiting her Canadian bank account $50 USD each month. She called and at first they wouldn't cancel, but now says it is cancelled (but do I trust that?), they won't give her money back which is over $300 canadian, and she is in university. So many questions! Who do I complain to? How can a company do that to a minor who isn't even allowed to sign a personal cheque or have a credit card? She is on her way to the bank to put a stop payment to anything from Fabletics and learned a valuable lesson, but the money she saved this summer to support herself at school has gone to some US movie star? WTF? No item of clothing is worth that sales tactic. I don't care about the quality or fit, it isn't worth it. Ladies, expect more from your apparel companies and demand more business ethics!

I live in Alberta, Canada. Received unaddressed coupon/flyer at my Canadian address for 25% off plus free shipping to use by oct 1. Went online and order two sweaters and a scarf. Not once did it advise it was in US currency, that it would be shipped out of the US or that I would be responsible for any customs/duty/excise taxes. Yesterday I received a bill from FedEx for $44 in customs and taxes. Called Talbot's customer line on my email receipt and that was when I learned my bill was also in USD! She went on and on that it says all this on the invoice and web site (it does not, i had my paperwork in front of me!) and then when she turned around and said I could return the items to my Canadian Talbots and they would reimburse the FedEx bill or Talbot's would send a cheque, I was shocked. She explained that is what others have done in my situation... so wait... it is clearly outlined in writing and yet you have a procedure in place for when this happens, and other Canadians have called. Deceptive! I called my local Canadian Talbots and confirmed that I'm not the only one that has been deceived. In the end, what I thought was a bill for $142 has turned into $227.67 plus my time. Will never ever order from this company again.