Varun D.

Absolute worthless customer service and dispute resolution team. For months now I have been trying to get a dispute resolved relating to 2 transactions worth $3600 (for 4 samsung phones). I told them months ago, I never made those transactions and I never got any phones delivered to me. The Dispute resolution team declined my dispute saying that Samsung Australia has confirmed that these phones were delivered to me.
I reached out to Samsung Australia and they refused to give me any details of these transactions due to privacy laws because the name on the transactions is not mine and the address these 4 phone delivered to does not match my address.
I went back to Lattitude financial customer service numerous time and told them what Samsung Australia told me. To my surprise they just keep repeating that they have done whatever they could and I am free to take any LEGAL ACTIONS. I have called dispute resolution team 6 times and everytime I got voicemail and everytime I requested for a call back and till date nobody had the courtesy to call me back. I feel extremely stressed and worn out due to all this back and worth and still not getting anywhere. I am being forced to pay for something I never ordered, even though they have no concrete proof.
Anybody reading this, please advise how can I take legal actions against such incompetent people.