Vaughan G.

Reebok's inability to provide a basic level of customer service and stock management is amazing. I don't often rip into companies. But, I always wanted a pair of pumps as a kid/teenage. Our family could never afford such an item. I noticed these on sale and with my birthday coming up, and them being from the period I would of wanted them, I thought yeah I can afford them myself, why not treat myself. A few days go by and today I get a package, a jumper which was part of the order, a little weird, but hey sometimes they send things in separated deliveries. I check my email a little later and find this;
"We have just come across an issue whereby we have completely sold out of the Shaq Attaq Shoes Black/Bold Purple/Collegiate G, M 11 / W 12.5. We are terribly sorry for the lack of communication surrounding your order and can completely understand your disappointment. It appears an issue occurred when we tried to pick and pack your order at our warehouse! Our team is currently investigating to ensure this does not occur in the future."

Although, their website says they are still in stock (not with the additional discount, but in my size). Not sure how that will stop the issue happening again.

Very poor effort.