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V D.

Contributor Level

Total Points
81

1 Review by V

  • Beklina

3/25/23
Verified purchase

I agree with the other reviewers regarding the "slippery" return policies and misrepresentation of their products on their website. My "relationship" with Beklina began with a shoe purchase. I ordered my typical size and referred to the size chart to be certain I was correct. When they arrived I could barely get these slip on clogs/sandals on my feet.
No big deal I guess- until I realized that between returning and ordering something new it cost around $50 in shipping costs. That was frustrating but I ordered something else (a pair of lace pants of their own brand) and got it over with. I checked and double checked the sizing and fit and color. When the pants arrived they weren't the same color as the pic on the website. They were beige not white as shown on the website and look like something an old lady would wear in 1975.
Here we go again- return for $25 and in order to get something new with my store credit I pay another $25 for shipping. At this point $100 for shipping and I don't have an single item in hand.
I then ordered a sweatshirt dress (from another brand- thinking this would help). It arrived- it fit and hallelujah I loved it! BUT when I washed it the first time I realized the shoulder seams were coming apart. I contacted them assuming they would refund a defective product - a really expensive defective product ($400!). They refused the refund because I had washed it. I tried to reason with them that a product at this price point should be perfect and they absolutely refused my refund. At this point I honestly gave up. I contacted the manufacturer of the dress and they happily sent me a brand new one! Moral of the story - do yourself a favor and don't "buy into" this shop. It's truly a nightmare that never ends.

Service
Value
Shipping
Returns
Quality

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