EDD is horrible and such a freaking joke! They have more than five telephone numbers and all of them will either hang up on you or lead you to another number that will eventually hang up on you, or will simply not respond to your specific needs, and then hang up on you. Think you're going to get a live person in that case? Absolutely not! What you will get is hung up on after waiting close to an hour or more. There is no way that since covid, they have not been able to catch up at all. What have they been doing?! They are working from home remotely thus we can't go into an actual location. But, if you have any real questions and need real answers, you cannot get a live person over the phone nor via online chat to remedy your issues. What are they doing with the money that they're getting during covid?. Clearly, absolutely nothing! They should be shut down and let some other entity take over and do the work to get the job done! This is very frustrating and California really needs to get their act together! Big time LOSERS!