Do not trust this service! I encountered a violent landlord, kicking my belongings, throwing wooden hangers, forcefully pushing me, throwing my phone across the room. She even started harassing me after the rental. I reported this rental to Roomlala customer service, with picture and video evidence. Roomlala says since the landlord has two positive reviews, and no previous reports of abuse, they will not remove her- despite the evidence showing her behavior. The landlord still has an active post to rent the same room. Do not trust this service.