vianne g.

Website fine until you wih to order... if you want to add to an order, not easy without a second delivery charge. Company doen not seem capable of sending or receiving emails from/to customer therefore should your delivery be on a day you cannot manage they do not receive your email then you end up having to pay a further £25 delivery charge! Should you request the cancellation of your order and a refund they will deduct all delivery charges Leaving you roughly £49 out of a £200 order. Despite having proof of my emails, this company refused to admit their error in not responding and were not even flexible in negotiating a redelivery payment! Why should they when they made so much money out me me and still have the goods! I would advise anyone to think carefully before parting with your money. Naturally I am in the process of dealing with this through Trading Standards but resent the time and effort spent on an issue that could have been easily resolvable. Should you deal with this company make sure you take names at all times as in an office of 10 staff, managed by an incompetant Kelly, you will be lied to and laughed at. All in all a very costly and unpleasant experience =(