We have had a Dahle poster trimmer for the eight years I have worked as Office Administrator at a state university. Our Dahle trimmer has been an awesome asset. We have to produce a lot of posters to meet student needs for graduation projects, research exhibits, and presentations. In attempting to help me, one of the faculty members tore the blade off the trimmer. I was able to replace it, but it has never worked completely right since. I just got approval to replace it, and hardly knew where to start. I saw the "Dahle" brand name on the trimmer and google searched. I found the exact same trimmer with a referral to JTF as an authorized dealer. JTF actually had exactly the trimmer I was looking for ON SALE. Despite being in the throes of a telephone system revamping that threw their internet into disarray, Roy McDaniels and Lydia Venuti were able to gather my information, prepare a quote, accept my payment and get my product on the way. It was such a relief to deal with such helpful people.