Finally received my order. I pair of boots I couldn't even pull on tho I ordered a 43 instead of my usual 40. The other looks and feels like cardboard and only had one of the laces. The t-shirt was supposedly embroidered cotton, but was cheap thin printed nylon that was WAY too small
Dear customer,
We apologize for any inconvenience or frustration caused by the quality and sizing issues with your order. We understand that it is essential to receive high-quality products that meet your expectations, and we strive to provide a seamless and convenient shopping experience for our customers.
Regarding the size issue, the detailed measurements of different products on our website differ even in the same size. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We have sent an email to you about about your issues.
Regarding the issue of having only one shoelace, could you send the related photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Regarding the material issue, the materials differ from every item. You could please kindly visit the item's details page and then you will see it. Upon checking, the material of the shirt you ordered is Cotton-blend. We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
Thank you for bringing this matter to our attention. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA