Victor S.

We ordered a brick driveway, removal of bushes on two sides of the house, and the installation of the vinyl 6' fence and 4' aluminum decorative fence. The contractor got two non-English speaking men who didn't place the black material under the pavers, and now we have grass growing between the bricks. The men bulldozed all bushes not just on the two sides but also at the front, ripped out all irrigation systems, and installed the fence against permits of the city of Winter Park, fL. The part of the vinyl fence should be 3', not 6', and an aluminum fence must be 3', not 4'. We wanted the contractor to cut his 6' wall to 3' and his aluminum fence from 4' to 3'; however, the contractor is MIA. We have been trying to contact him for two years by phone and e-mail and got no answer. Perhaps we should report him to the licensing board.

On 9/22, I purchased from the internet a cigarette lighter for $7.95 from an unnamed company in North Huntington, PA. Sixteen days later, I got the savagely smashed box unusable to give as a present. My VISA was charged by an unknown to me, Fabulous Popular Apparel in Illinois. I called the company at (844 exchange) to ask for a new empty box. An additional charge of $69.89 was included for the MONTHLY MEMBERSHIP FEES unknown to me at CONSUMERDIRECTSAVINGS.com. Their site has common consumer goods; I can buy for HALF of their price in every store. I tried to explain to the clerk the absurdity of their setup and asked to cancel the unauthorized by me MONTHLY membership for $68.89; however, we couldn't very well understand each other English.

On 8/28/22, cruise for seven days as a Diamond members. Our original REAL Samsonite suitcase with a built-in lock was damaged. Three-man maintenance crew couldn't open the lock and eventually broke it. The built-in lock can not be replaced, and the suitcase can not be locked anymore. They wrote the report. The Senior Guest Service officer, Mr. NK, promised to credit our VISA with $200. It was never credited. Upon our return to the port, seven days later, until 9/30, we had a nightmare of finding anyone in the Royal Caribbean who would solve the problem. Every day we were waiting for over ONE HOUR for someone to answer the phone. Then they forwarded us to another clerk, who responded only after 35-45 minutes of waiting. After a few days of struggling with the multitude of leaks, we discovered that the Senior guest Desk officer, Mr.NK, should give us a yellow copy of the report, which he never gave us. He made us sign the half-blank form and said he would complete the rest of the document. Later we discovered In his claim; he never mentioned the $200 credit he promised to us. The problem is still not solved.
So we ordered our 11 days cruises in November and January with another cruise line for a much cheaper balcony cabin.