Vikash S.

This is regarding the Kerala trip package. The package included booking of a 4 star hotel 'The Lake View resort' Munnar for 2 nights (25th & 26th nov). This hotel was suggested by a agent only (namely Neha), who helped with various quotations and booking. The hotel was sold out and unavailable, which the hotel sales agent communicated to virtuous holidays on the next day 22nd nov. Morning itself. Virtuous holidays missed the communication from the hotel and didn't let us know on the same. As a result we were denied check-in, after arriving at the resort on 25th nov. Evening 6:00 pm. We then reached out to the assigned Relationship Officer (namely Vijayalakshmi), who then in coordination with virtuous backend team took 2 hours to book another hotel (Hill View), but a 3 star one. Next day we need to check out from there too, and after follow-up he helped and always in touch. What we need they full fill. Thank you team virtuous holidays for make my trip memorable.

Regards
Vikash