Vincent S.

We have enjoyed the first 5 years of the contract but it became impossible to book in at even any of the first ten choices of resort and when a hurricane hits any of Raintree properties, even though it is not your resort, a special assessment charge is levied which can be as much as the annual maintenance fee.
Some of the more popular resorts have a waiting list of two years.
We decided to relinquish our accumulated points and stop paying our maintenance fee.

Within the next 9 months we received debt collection letters from three different companies and we decided to fight the injustice of the Raintree system.
After much searching of the internet and reading many similar stories from lots of timeshare customers we found Mexican Timeshare Solutions website which only charges a fee if they successfully cancel a contract but has an unfortunate website name of www.mexicantimesharescam.com which may not instil confidence using the word scam.
Let me assure you they are a genuine caring company, professional and efficient in dealing with a complaint and they co-ordinate with PROFECO the Mexican equivalent of a consumer council that wants to assist anyone who has a problem with a company based in Mexico.

The team at Mexican Timeshare Solutions, headed by Emilio Roman in our case, took charge of our situation and arranged attorneys to attend hearings. It took longer than expected due to the Raintree representative not appearing at two of the hearings but the final hearing was successful after around two months. In our case we did not receive any refunds but that was not expected as our main concern was to stop wasting money on such a timeshare scam of lies and deceit.

If you want out of a timeshare that is not performing to its promises do not hesitate to contact Mexican Timeshare Solutions. You will not be disappointed as long as you have a genuine complaint.

Thank you once again MTS for effectively cancelling a disastrous concern for my wife and I.