I will be honest, I was a bit skeptical about this business after looking at the reviews, especially after I placed my order. I ended up calling them when finding out that the invoice did not reflect the tires that I originally ordered. They were willing to correct it but by that time I found another set of tyres elsewhere. I asked them politely to cancel the order and email me a proof of cancellation. It took two calls, but they eventually did. And I did get my purchase price refunded. I think it's important to mention that this business seems to represent a number of shops across California and the US, which is why the reviews are so widely spaced out. I'm leaving them 4 stars because why their customer service was sketchy as heck, they still did perform the refund. My suggestion if you do try to do business with them, try to be polite, VERIFY THE TYRES LISTED ON THE INVOICE, and read the reviews. Make your judgements based on these.