Vishal K.

I am both annoyed and disgusted with my experience with Timeout. Please do not waste your money, they will fleece you off.
We signed up our business (pub) with timeout based on their sales pitch and how they can help us grow. It was a premium profile so you pay hundreds of pounds every month and in return get frustration and helplessness. Once we signed the contract we realised the whole sales pitch and promises were lies and only to extract money. After that emails and calls went unanswered, even basic service is supposed to work better than their premium servivce. Our advert was last updated in 2016 way before we took over so they didnt even make an effort or spare any minute to update the details.
We did receive a response but only when we stopped the direct debit. We asked for the invoice to be sent to us for us to make further payments (we had paid every thing except last 3 months). Again the phones and emails went dead for long time and then we saw a demand from debt collector for outstanding dues with penalties etc on top. When we contacted timeout they did reply this time (ofcourse coz they need to extract money) They lie that they send emails and reminders, when you ask them for proof you get screenshot with no evidence that email was indeed sent. We are paying the extra cost to the debt collectors as want to just close this chapter and move on (Timeout and their collectors still pretend to be saints telling us how good a deal we have got as they are only charging 50% of penalty which was applied without contacting us or providing us with invoices)... If you hear premium service from TIMEOUT... RUN AS FAR AWAY AS POSSIBLE. ITS A FRAUD AND SCAM