I purchased a jumpsuit and because this was my first time ordering from Rosewe, I ordered a large in case the sizes ran a little smaller. Well, when I received the jumpsuit and tried it on, it was too big. So, I initiated a return to exchange my item for a smaller size. The exchange process was fast and easy! I'll be ordering from Rosewe again! The customer service representative who took care of the exchange was fast and efficient.