I 'm a subscriber for 3 years without major complaints. The service is generally up to promise, but you may face much higher charges for international forward than they advertise. When you request a forward service, they show you a quote, but then supposedly charge the actual shipping cost. It may happen to match the quote (90% of the time), but quite often it's higher for 5-25 euros (10% of the time). Never happened to me to be lower than the quote. Customer support is fast to respond with explanation, but doesn't offer to fix problems in any way, like offering a refund or fix shipping estimator. I notice website is get updated to get rid of the most nasty mistakes, but it's not issue free.