Ordered premium shipping 3-5 business days, to get item on time before my trip. Needless to say item didn't arrive in time, and they give themselves unlimited time to process order. Will have to pay return shipping on top of paying for premium shipping. Customer service senior guy Chase C. Was rude and unhelpful but i dont blame him, if they can't pay return shipping on something they delivered late they surely don't pay their customer service guys well either