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After a series of disappointing experiences with Regus, I've made the difficult decision to cancel both of my accounts. This decision stems from multiple issues that highlight a concerning pattern of unethical practices and inadequate service.
Firstly, the customer service at Regus is notably poor. Throughout my tenure, I consistently faced a lack of knowledgeable support. It appeared that the customer service team was unable to provide informed answers or satisfactorily resolve issues, leaving me frustrated and without the support needed to conduct my business efficiently.
Moreover, Regus's services are overpriced. The value offered simply does not justify the high costs, especially when compared to the level of service and support provided. This discrepancy between price and quality is a significant drawback for any business looking to control overheads while expecting reliable service.
Adding to the disappointment, I encountered misleading sales practices. I was promised a discount on a second location, only to be charged significantly more than agreed upon. This not only demonstrates a lack of integrity but also directly impacted my business finances unfavorably.
Worse still, after correcting an overcharge, I was immediately threatened with a price increase tied to a contract renewal that contradicted the terms of my original contract. Such unethical practices, including inappropriate threats and unjustified price increases, are unacceptable.
The culmination of these experiences has led me to conclude that Regus operates unethically. I am deeply disappointed and compelled to share my experiences to inform others considering Regus for their business needs.
I hope this review serves as a cautionary tale for potential Regus customers. The lack of support, unjustified pricing, misleading practices, and unethical behavior have convinced me to take my business elsewhere. I urge Regus to take this feedback seriously and implement necessary changes to improve their service for the sake of future clients.
Tip for consumers:
Do not use REGUS
Products used:
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Hi Michael, thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
Our team are always available to support our customers with payment, billing and account-related questions. This allows Centre Teams to focus on your well-being and ensuring you get the most of your workspace as well as your community. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.
At Regus we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget.
We recognise your main concern is about the renewal reminder you received. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. According to our history, you received this email on 08 February 2024 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. We understand that you're unhappy with the increase in the renewal price. The renewal price will always prevail over the current market price which has been detailed in your agreement terms. You ended the agreement online on 26 February 2024 therefore your agreement will expire on 31 May 2024 according to the actual price.
If you need further support in this matter, please feel free to contact your centre team who remains your key contact here. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus