Vrunda P.

Hi Vrunda! Your concern about the fare difference is relatable. We are sorry that we were not able to make you understand airlines’ fare policy for travel date changes in existing reservations. Since your satisfaction and understanding is of utmost importance to us, it obligates us to give you an explanation. First, an existing reservation is differently priced for a change of travel date (s) than a new booking, and it cannot be rescheduled for any amount lower than the actual fare or the same fare that you paid at the time of booking. Second, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference. Third, promotional/discounted fares for new bookings do not apply to rescheduling of an existing reservation. Fourth, the price of a new booking and fare difference for a change of travel date are completely regulated by airlines, and as a travel agency, we have no control on it.

Our team works relentlessly to provide customers with the best available deals for new bookings as well as travel rescheduling. We gave you multiple quotes for different dates from January 11 to 16,2024 and ranging from $392.30 to $971.23. But you went on to cancel the reservation under the wrong impression that we were regulating the fare.

However, we offer apologies for any inconvenience caused to you. Hope that the above explanation will help restore your trust in us. Thank you!