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Purchased the Sona 2 3/2019. It broke outside 1 yr warranty replaced under the 10 yr warranty(50% off). Got replacement 5/2020. 2 days ago it stopped working. I filed a claim. They are saying that because this is a replacement of the original purchase that they are going to give me another 50% off code.
V W.'s review of LELO earned 2 Very Helpful votes
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Hello,
Thank you for your feedback.
I am really sorry for any inconvenience caused. We went to search your case in our system since if something has been purchased from our site, even with the warranty code, is still covered under the 1-year warranty for a free replacement. We also noticed that we are in contact with you, and hopefully, everything is resolved now, if not please don't hesitate to reply back to our email.
Amari@Team LELO