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After being told that perhaps I did not read Monkstar's sizing guide before ordering my grandson's dinosaur hoodie, I was asked to provide proof of the size received. I included a scanned image of my original order, showing I ordered a 3T in size, along with scanned pictures of the size of the hoodie received, following their explicit instructions on where to hold the measuring tape). I also sent a scanned image of their ordering site information, which showed I did in fact receive what would be their 2T, along with a scanned picture of the M size on the actual hoodie. I was told they would look into it, and that was 11 days ago. I have sent a follow-up request for a status and, surprise of surprises, have received no responses.
I ordered a dinosaur hoodie for my grandson on December 17th and it finally showed up on January 18th. I had contacted Monkstar and they did tell me they were running behind in production because of Christmas but that I would get my order. Unfortunately, I ordered a kid's 3T in size and got a medium which does not come close to fitting. When I went on their site to request a refund or replacement, the web site said the order was over 7 days old so there was nothing they would do. In all fairness, I find the quality of the product to be very good, which just makes it even more disappointing that my grandson won't be able to enjoy it. $32.99 wasted.
Walter S.'s review of Monkstars earned 2 Very Helpful votes
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