Wang J.

Yesterday I created a Protonmail account, then I upgraded it to Proton Unlimited.
I received few emails from proton (Welcome, Payment Receive, Unlimited greetings).
I AFK few minutes and when I came back to my proton account: "This account has been suspended due to a potential policy violation".
I haven't send a single email or do anything with my account but receiving the emails from proton itself! Haven't even have the time to use the VPN I paid for.

I contacted the support (*******), explaining there might be a mistake, thinking my account will be restore in few minutes.

However, after more than 12hours later, here is the answer I got:
"Please note that our system has detected your account to be in connection with accounts that are in clear violation of our terms and conditions, and our system blocks all direct connecting accounts to prevent potential further misuse of our service.
We apologize for not being able to assist with your request."

No assistance at all, I have no idea what they are talking about... But they clearly don't want to help, and just stole my money.

It is sad that protonmail which had a great reputation of being a freedom service, became just a lame scam...