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You buy the goods online, pay for them online and arrange for collection. Then when a staff member goes to collect the goods with a copy of the order and collection text you have to make another journey to pay with chip and pin. Their competitors don't make the ordering process so laborious. Might be okay for domestic customers or one man bands but not for a company who has staff working all over the area. Won't be using these lot again for any of our contract works.
Tip for consumers:
DO NOT BUY AND PAY ONLINE. If you want to buy anything from them for collection only use a local store, otherwise if your staff go in to collect goods you paid for online; you will have to physically attend to pay for them again with chip and pin. Very inconvenient.
Products used:
Radiators, valves and pipe fittings
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