Thumbnail of user warreng135

warren g.

Contributor Level

Total Points
260

2 Reviews by warren

  • Grandpavilion.co.za

4/4/23

I have been to Grand Pavilion on a number of occasions and to be honest it was really enjoyable except for the last time.
We must have waited about 30 minutes for service once we had been seated. Every time we asked a waiter to order something they said they would call our waiter and he just never came. We then ordered a steak and asked for it to be cooked rare it came out really well done. We never asked to sent it back because who knows what you going to get when a new one comes back. I simply located the manager expressed our disappointment with the food and service and paid and left. There was no apology from the manager no compensation for the food etc. The Steak was so over done we had one bite, put it in a take away bag and gave it to our dogs. That was R325 for the steak. At that price I want my steak cooked the way I asked for it. Truly disappointment as in the past the service and food has been exceptional.

Products used:
food

  • Trip.com

8/16/22

I booked a ticket from Greece To Malta. The first flight was on sky express and the second flight was on Ryan Air. The time we had between flights was an hour. I thought this would be enough time if the arrival and departure was in the same terminal. Which it is not. We landed in Terminal 1 and needed to got to terminal 2. Needless to say we missed out flight. We had to book another flight for 1200 EUR and an extra 22 hours travel time. The airport staff informed us that it is physically impossible to get from one terminal to another in the time trip.com gave us. yet they still sold the tickets. This is a scam in my opinion. They dont care either

Tip for consumers:
never use trip.com

Products used:
another airline

Service
Value
Returns
Thumbnail of user maxwells13
Service M. – Trip.com Rep

Hi warren g.,

Thank you for your feedback. I apologize for any unsatisfactory service you received from us with the connection flight. I know my apologies wouldn't be enough, and please allow us to help you further with your concern. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.

To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.

Thank you for your cooperation and understanding.

Best regards,

Una
Trip.com

warren hasn’t received any votes.

warren hasn’t received any thanks yous.

warren doesn’t have any fans yet.

warren isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user martyb347
4/25/24

For a trip.com and Hilton. Went to my room to this hotel in Port st Lucie, the person next door...

Thumbnail of user victorc887
4/21/24

The customer service team is pathetic, hypocrite people. Until now, they keep jogging my refund...