S D.

Temu has a bad habit of repeatedly scamming or lying to customers regarding prizes and promotions. I personally have had over a dozen bad and unacceptable experiences, specifically regarding promised prizes or rewards. Contacting customer service requires repeated complaints only to be told either you aren't eligible for the promised reward due to some obscure technicality or told to wait for resolution only for nothing to be done. Personally I think it's a scam to get customers to give up so the rewards never have to be issued. And if by some chance you do finally get the minimal reward it takes numerous times contacting customer service and lodging multiple complaints. By the time anything is done, If anything is done at all you have to waste so much of your time it wasn't even worth it. I have personally spent in excess of 30 hours dealing with customer service over failed promises of rewards and credits being issued that I will likely be taking my business elsewhere permanently. My advice is pay the 5-10% more in cost and use other companies and sellers such as Amazon. Or if you really want medium to low grade products at low prices below the average sellers prices use a site like Alibaba, orders take a bit longer but you save just as much money without the scams and non-existent rewards that you never actually get anyways. Spare yourself the headache and frustration and just shop elsewhere.