wayne b.

I bought the "wireless" NightOwl security camera on sale as refurbished because the price was affordable. I had read all of their terrible reviews and despite that I bought the refurbished model because it was $75 less than a new truly wireless camera that many of my friends had raved about. I bought a wireless camera because I did not want to bother with electrical cords or a/v cables hanging through my house. I was excited to get it set up but after opening the box, I didn't see any battery slots for the cameras. What I did see were 4 electrical cords and I thought they were for people that wanted to avoid the battery costs. No such luck... Their "wireless cameras" have wires! It's terribly misleading to sell "wireless cameras" and then add a small blurb that says "ac adapters are included". My phone is wireless (batteries), wireless tools (batteries), wireless headphones (batteries), wireless doorbell (wireless), etc. Perhaps Night Owl is trying to redefine the term wireless. "Check out our new line of Night Owl wireless cameras that come complete with their own wires"... Would car manufacturers get away with the same advertising? " See our new 2022 fully loaded four wheel drive pickup which includes vinyl seats, crank up windows, cooling vents in lieu of air conditioning, am radio, void of those pesky air bags and rear wheel drive for great traction in the snow and on the trails"... I emailed Night Owl for a return authorization and they responded quickly but wanted me to pay for return shipping. When I emailed them back (twice) asking for a prepaid label because their ad was very misleading, all I received were crickets as they didn't respond at all. My next two letters will be to the FTC and the Attorney General's office. Save yourself the aggravation and stay away from this company! Their reviews speak for themselves.