I called about parts for two different ceiling fans. I asked several questions about a Hunter fan and was told he needed the model number or he couldn't help me. I was going to ask him about the second ceiling fan when he hung up! I waited a minute and then called back. I told him I was not finished, he apologized and we continued. This time he was a little more helpful, but you knew you had to "walk on eggshells" or he would cut you off in mid-sentence! He seems to know all about ceiling fans, but nothing about people skills! Sad...