Found this website because I wanted to find a place to leave a review about this awful business. I was trying to find music for my daughter and I to perform and thought this website might be helpful. The preview of what I needed wasn't loading so I clicked to sign up for a free trial and ended up paying 40$ bc of their bait and switch tactics. Then to find out the score didn't have what it said it had. Customers service refuses a refund, but did offer me half price subscription.
Hello Wendeth, Thank you for your feedback. Yes, we offer a plan with a 7-day free trial period. This plan was pre-selected by clicking on the "Start free trial" button. However, you did not start the free trial. Instead, you selected a 12-month plan at a discounted price by choosing the "Special Offer" option during the subscription process. Consequently, you were shifted to a plan that offers a discount but does not include a free trial. Following this, at the next step, you reviewed the details of the discounted non-trial plan, entered your payment information, and confirmed your direct purchase. Yes, our refund policy does not imply a full refund due to licensing agreements, but you can create refund request by ToS to receive the maximum possible refund: https://musescore.com/legal/terms.