To make an extremely long story short, the only thing that Venus got right about my order was my Ship to address. The Customer Service Dept is NOT all on the same page & THEY LIE, the warehouse pullers are obviously illiterate, as well as the packers, I originally had NO qualms with the shippers until my "supposedly" UPS RED next day air turned into UPS 2Day, & the poor poor poor floor manager couldn't have been more apologetic, I hope she gets a NEW job