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September 20,2021My purse with my phone in it was stolen. Had it 20 days. My very First Iphone. Iphone 12 Pro. Phoned Brightstar to get a replacement. Was told I could go to a retailer. Wrong.
Called back I had to pay a deductible of $428. Paid September 22.
Was told 3-5 days to ship.
Follow up "Its Back Ordered ". This is the response still today October 4,2021. *******955 someone answer's quick enough to only put you on hold and then it is Long waiting.
Only to still be told it is on "Back Order"
Don't waste your money"
Tip for consumers:
Do as promised. Extremely disappointed
Products used:
I have not Received my replacement phone only answer "Back Ordered" its been escalated three times with no different answer. Don't waste your money.
Wendy J.'s review of Brightstar Device Protect earned a Very Helpful vote
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