I paid over 125.00 for three months premium membership as a caregiver, and the background checks. Of all the 60 or so "responses" I received, about 55 of them were scammers. I kept calling and emailing to ask them to PLEASE figure out a way to weed those out. After two months of this, I called to downgrade my membership to the free status, to take place AFTER my three month's PAID premium was over (at the END of October). I had read that it is very, very difficult to cancel a membership, so I wanted to be on top of it. I was ASSURED that my premium status would continue for the full three months and then be downgraded to the free status. Well, I just tried to apply for a job and apparently I'm already downgraded, so my application and message I took a lot of time to compose didn't go through! They just screwed me out of an entire month that I PAID FOR. This company is the worst! If you try to call, plan on either a 20+minute hold time, no response at all, or getting cut off. I am unbelievable frustrated at the complete lack of customer service, and when they finally do "help" you, they don't do it right! They care nothing about their members, they only want your money. I have completely wasted a lot of time and money with this corrupt company.