This is a scam company. They did not ship what I ordered and wanted me to ship the wrong product back to them at my own cost in order to get my money back; OR they proposed a credit on my account with them (with an expiry date) that I can used to apply on future order. I didn't want to pay for the shipment when it's not my fault so decided to take the credit on the account.
When I tried to use the credit to pay for my new order, it didn't let me complete the transaction. I emailed asking for support for over ten days and they kept sending me irrelevant responses and asking me to pay for the full amount and then get the credit back later. After 10 days then they stopped responding to any of my question completely. So, it turns out that it was just a fictitious credit on the account that you cannot use. They just stalling so it becomes expired.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=13121294 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.