Wendy W.

4 years ago we purchased 3 major appliances with service plans ($195- for each one) from Home Depot ONLINE. Our fridge has died recently and when we contacted Asurion to schedule service that person said he had the receipt and should receive a service call within 4 hours, NO call. We called back and got hung up on. Called again and they said Customer service was closed but we should get a call by 10am, NO call. We contacted the person that had emailed me and they were looking for a Receipt and wouldn't accept the only receipt Home Depot gives you for an online orders. In between we contacted Home Depot, both corporate and store level and they said that is the ONLY receipt Online purchasers get. After spending several HOURS, Missing work, losing everything in our Fridge we called your Customer service people again asking for a Supervisor and low and behold BAM that person was ready to schedule a service appointment for us BUT it's a few days out. (We actually have to wait a WEEK to get fridge looked at, a FRIDGE, not like you need a fridge or anything). This entire experience has been a NIGHTMARE. Any information you guys need should be taken at TIME OF PURCHASE, NOT after when people are desperate for service. I will NEVER buy an extended plan from these people again. And I'm seriously consideing filing a law suit for the pain and suffering this has caused us with the numerous phone calls and countless emails. Just a complete HASSLE from beginning to end. Completely UNACCEPTABLE

SCAM ARTISTS. You pay but it doesn't completely fix anything and when you contact SUPPORT they act like they have no record of you and basically ignore you. They don't seem to have a home office so you can't report them to the Better Business Bureau like most companies.