I also thought I was buying genuine Ugg Boots from a UK site and was very disappointed - they come up very small compared to Ugg boots so don't fit and the lining already has a hole about 2 inches. They come in a box with Chinese writing so I have no confidence I will get any refund. Don't buy from this site. I have just bought alternatives in the sale from Clarkes. You can't beat a good British store where you can go in and get a solution if there is a problem.