I never received my dress and they are telling me I have to file a claim with the delivery service and refusing to give me my money back. I did not pay the delivery service. I paid them and they should be dealing with them, not me. They offered me a 10% refund for an expensive item that I never received. They are totally ripping me off because they are too lazy to deal with their shipping company. The shipping company said I had to deal with them. Nice scam!