My experience with DH Gates were horrible, I ordered two purses back in Aug and received November 3,2021 so the timing they say is not always right, I really gave up bc the seller kept saying be patient every two weeks but it took all most three months to get my package, and I know every seller is different but this one was slow and very rude on top of everything else. Never again will I order from them! Customer service really I don't think so they get your money and then take their time on when you get your item! If i can give a Zero I would!