wilfredk10

Wilfred K.

Contributor Level

Total Points
80

1 Review by Wilfred

10/17/21

Their email responses were "ok(?)'. Maybe not much complaint there.
But that's about it! They send you drafts of letters to the institutions that
You are chasing a chargeback from, for you to forward. You could have
Done those drafts for your self in the first place! They don't even engage
The institutions the way they claim on their explainers! They instead advise
You to let them know when, or if there is a response from the banks! Yet
Your expectations were that they would be directly engaging on your behalf!
So what was the point of providing them details of your case in the first place?. And then there is that angle of Bulgaria Law firm. TSK!
Pretty much a waste of effort!

Tip for consumers:
The true level of the company's engagement capabilities.

Products used:
None

Service
Quality
reubene4
Bob E. – MyChargeBack Rep

Wilfred:

Just to clarify, we cannot engage directly with a client's bank because we do not have power of attorney over a client's account. For that reason, a bank will not communicate directly with directly us regarding the progress of a client's case either. What we can do is to join the client in a telephone conversation with the bank that the client initiates.

Our experience is that in dealing with a complex, card-not-present authorized dispute, cardholders cannot prepare the chargeback request on their own, since it requires an intimate familiarity with chargeback guidelines, which are hundreds of pages long. The timetables for submitting a dispute are so complicated that even banks are not necessarily fluent with them. The types of evidence that must be submitted also vary with the dispute. The correct reason code has to be cited. If you get that wrong, your request is rejected from the start. And there are no second chances.

We regret that your experience did not meet your expectations. But we are also confident that we invested 100% of our effort on your behalf.

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