Took money for what seats are free by airlines & asked me to select during check-in which is 24 hr before flying (this is free in real life...) Why should I pay? Refund my seat fee! Ridiculous business! Thieves!
Customer service is terrible! There is no phone number to call and if you leave them a message, you will receive a response after many days, and seems they haven't even read what you informed them about your problem with their service.
No transparency regarding the fee or anything! Why would you do this to someone who comes to your website trusting you to provide a good service?!
In one word - SCAM.