I cannot express enough how pleased I am with Alex and the customer service department. There was absolutely nothing wrong with the shirt that I ordered, however I thought it was a little too big, and I wanted to switch it for the ringspun (I like the feel better) instead of the regular T-shirt. They offered to send me a new one free of charge. Most businesses I have dealt with, would NEVER consider this. I will definitely be buying a lot more from Neato Shop!