William A.

I found out very late in the year that under my contract I was entitled to receive credit up to $100 as a reward for completing preventative health activities during the year such as getting a flu shot, seeing my Doctor regularly, and properly taking my medications. When I found out (I had never been mailed a benefit card for this) I tried to register on line with the redemption company for my rewards. When I had trouble registering, I called them. They told me they had never seen this problem before and could not access more of my records to fix it. I was told they were restricted in what they were able to see of my records and I would have to call Coventry. I did as instructed and Coventry could not fix the problem at that time either. I was told that they would file a grievance so I would not lose the rewards when the year rolled into the new one. I have now been contacted for the third time after assurances it would be straightened out that I will not be getting the rewards as promised. In fact, on more than one occasion I was told it is an added benefit so really they are not obligated! I was polite, followed their instructions to the letter, and was patient. None of that mattered to Coventry. So now I at least know where I stand as a customer. They simply do not care. They acted like they were doing me a favor and that I should not be bothered about not getting what was promised since it was a "bonus" of my policy and not a required service. It is a part of my contract and they did not fulfill it - period. It was their suggestion to file a grievance instead of elevating it at the time and getting it corrected. I was assured that by doing this, it would save my credits as the contract rolled over into the new year. Now I am being told that since it did, my credits cannot be issued. I do not appreciate being lied to and cheated out of what I rightly deserved. I met all my obligations to them and they failed me in return. My best advice to anyone dealing with them for a problem or issue, do not get off the phone until it is resolved. Get a Supervisor or Manager involved at that time or you run the risk of being treated like I was.

First of all there are some deals to be had at Yugster for sure but check other stores before you buy. I found many of the same items cheaper at other stores. Then there is this. Shop at your own risk and never buy the junk box that is supposed to be worth at least what you pay. I was also supposed to get extra items if I bought before noon (which I did.) I never got the extra items, then spent weeks with "Customer Service" to resolve it. I got a duplicate of a $2 item I already had and clearly listed in the support ticket along with a couple of items not worth a dollar each. Not worth the $15 I paid by any stretch of the imagination. I was blown off by Customer Service by them closing my support ticket as resolved. I finally found a number to call and was told a $5 Yugster credit towards a future purchase was all they could do. Like I would want to buy anything else from them without being satisfied with my last purchase and their unprofessional demeanor. The customer service representative was very condescending too. She talked down to me like I was a child. This "Company" obviously needs a lesson in understanding the costs of customer acquisition verses customer retention. It makes no good business sense to lose a customer over $15 but that was their choice. Frustrated, I asked to speak with a manager I was told none were available and all I could have was an email address, no phone number. This was one of the worst Customer Service experiences I have ever had. So buyer beware. I will never shop here again.