William F.

I ordered a 3-piece 92" vanity from J. Keats. It was delivered on schedule, however there was shipping damage to 2 of the 3 pieces. On the day of delivery, I filed a claim with them that resulted in an agreement that a new countertop would be sent to me and that a credit would be provided for some rear framing damage that I had to pay my contractor to fix. The replacement parts showed up after multiple calls to get shipping information. However, everyone there has "no record" of the credit for the other damage. By right, I could have refused the shipment and had them send a completely new unit, but since the damage was to the rear and my contractor could fix it, I thought it was fair to accept the credit. I wish I had returned it now. I am now out an extra $100 to repair damaged caused by shipping. To add to it, after everything was installed, I discovered that one of the drawer handles is slightly different than the rest. They are unique handles (one of the reasons I ordered this in the first place) and I cannot find them online anywhere. I have called J. Keats multiple times to ask how I go about getting a correct handle (even offered to pay for it). I am told someone will call me back with information, but that has never happened. A lot of J. Keats inventory is carried by other online retailers. I definitely recommend buying from a more reputable dealer. You may pay a few more dollars up front, but your overall experience will be much better.