Our agent, Trevor, was very polite, but never grasped our needs or requests. He kept asking us the same 3 questions over and over again. Finally, he told us to go through someone else because he couldn't help us. Then, he got upset with us claiming he never knew about our contingency of needing to sell our home first before we could buy our next one. Something we had been repeatedly telling him for months! So, we're going with someone else who will, at least, retain in their head what we tell them.