William P.

Wanted to give them a chance even though my research did not reveal great comments/ ratings (Looked at getting a Certified, 2022, Acura MDX, Advance Trim)

The Pros:
- Good salesperson (Jeovany)
- Good follow up by Julissa Varela, customer relations, also quite courteous (but unhelpful, as their job is to politely say sorry, and bring you back to the dealership, it was obvious they are powerless and cannot effect change in the dealership)

Cons:
- Poor dealership internal communication (made appointment on Monday for Wednesday evening. Follow up emails from dealership condirmed appointment and stated vehicle would be ready and waiting to be viewed - did not happen)
- I was not expected, salesperson did not know who the POC was (Jessica Stone) and stated they are not at the dealership
- Salesperson had to find the car and bring it in to viewing area.
- Could not really view the car as it was caked with snow and frozen ice, dirty, with dried mud marks on all 4 tires
- Supposed to be a CPO vehicle with Acura certification … backed by factory certified technicians and thorough inspection… opened the door to find a missing vent, there was a complete gap there and blatantly visible, how the heck did they miss that IF they did an inspection before putting it for sale
- Tires had very little tread left and would need replacing… salesperson those were the tires the vehicle is being sold with and "maybe" could talk to his manager (Again, this is advertised as a CPO vehicle)
- May seem small, but someone thought it would be ok to play loud heavy metal music in a place of business where serious transaction happens. Definitely a great distractor and hard to speak at a normal tone

Bottomline, the three people I dealt with were prompt and good, but they are quite low on the payscale and are unable to render any change. To me, this dealership is a sign of POOR MANAGEMENT AND LEADERSHIP and selling qualty vehicles (unless new) and maintaining good business practice is not a priority. I CANNOT RECOMMEND this dealer, and made a big mistake not going with my gut instinct to avoid this dealer, based in previous reviews.