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I ordered a funko pop with dog. I didn't get the dog and already labeled the packaging with the dogs name. I messaged and they said sorry we don't see it in the order basically sorry about your luck. I picked all the dogs features I don't know how this occurred. So if this was "user error" I messaged back and asked if I can get the dog and I will pay for it and shipping and they said NO. What? That's crap. Dogs aren't sold separately even if you just ordered your pop.
Tip for consumers:
Poor customer service!!
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