I have used this wallet for a while and all of a sudden my account had been suspended! I contacted support and was give a long list of passport and drivers licence photos and page with written a long messages on with my cellphone on the photo on the app! How ridiculous. I have done it and nothing, just pending. Contacted support and I must send all photo again. I have my password, 2FA security and all photos and still nothing, just sarcastic replies from support. I don't know if they are scammers or just amateurs!
This is real, I did the verification and still nothing!
Hello, the safety of customers' funds is our top priority. Therefore, some users pass the verification procedure to prevent hacking attempts and require compliance with international laws. Please share your ticket number so we can look into it.