I've started calling 48 hours before the event, after waiting 45 minutes, the office hung up on me. I called back, the guy issues a re-transfer, telling me I received ticket but never got any emails or texts. They have use another mail, they send me the tickets minutes before the concert. I physically couldn't make it in time, I was late with VIP tickets I purchase which was a waste due to being late. THE worst company ever. DO NOT USE them. Got tickets at 4pm with a 3 hour to get to event. Even some reviews are labeled "pissed off consumer."